FAQ

Looking for a quick explanation before or after buying from RYZE Superfoods? The topics below cover dispatch, delivery, returns and payment. Consult the corresponding policy for details of your situation.

What are handling and transit times?

Plan for 1–2 business days of preparation plus 4–6 business days in transit once shipped. Count business days without weekends or US public holidays. The arrival estimate is not a guarantee against carrier delays.

Do you charge for standard shipping?

No standard-shipping charge applies to US orders and there is no minimum spend for that service. Our delivery coverage is limited to the United States. Verify the destination details when ordering.

Can I track or amend my order?

Your shipment confirmation contains tracking information. Send correction or cancellation requests before dispatch as soon as possible. Processing may already prevent a change, so approval is not automatic. Once goods have shipped, consult the Refund Policy.

How do you handle an order problem?

Tell us about defects, damage, missing contents or an incorrect item using the purchase reference and helpful photographs. Our team reviews the problem and coordinates the remedy, including merchant-paid qualifying return shipping without restricting statutory rights.

What condition must a return be in?

For a change of mind, retain the unused goods in their original packaging and original condition and request a return or exchange during the 30 days after delivery. Supply the order record. Eligible return postage is covered by us through a prepaid label or agreed method, with no restocking fee.

How is the repayment sent?

After receipt and inspection lead to approval, the original payment method receives the refund we issue within 10 business days. A further posting period may be required by your bank or payment service. The returns page explains each step.

Where are product directions and customer contacts?

The listing and label for your chosen product provide its contents, serving information, directions and warnings. Avoid assuming that another blend is identical. Contact us during Monday to Friday, 9:00 AM–5:00 PM in the local time of our business address for order assistance.

Where are payment choices shown?

Available options appear in secure checkout for your particular USD transaction. The final summary includes relevant discounts and legally required taxes. Do not send complete card information when asking the store for assistance.

Get in touch with our store

RYZE Superfoods
For customer correspondence, use Support@balancedroastmushroomcoffee.shop or call 806-644-2930.
Our physical location, also used for agreed returns unless otherwise arranged, is 1823 Harlequin Pl, Allen, Texas, 75002, United States.