Refund Policy

RYZE Superfoods handles return, exchange and delivery-problem enquiries through the contact details on this page. Please keep the purchase record while we work with you on a resolution.

Damage, defects and fulfilment mistakes

If the parcel contains a wrong item, lacks ordered contents or shows damage or a defect, send purchase details and helpful photos. We assess what happened and explain the remedy. Any qualifying quality-related return costs are ours. An unused-condition rule for a discretionary return cannot remove legally protected rights concerning faulty or incorrectly supplied merchandise.

Requesting an eligible return

Contact our team within 30 days of receiving your order if you want to return it or arrange an exchange. We will need a purchase reference or proof of purchase. Change-of-mind goods must be unused and kept in their original packaging and condition. An agreed shipping arrangement helps us match your return to the order.

Postage and the return destination

Eligible returns are sent at the merchant’s expense, whether the reason is a change of mind or a quality problem. You receive a prepaid label or instructions for another covered method, with no restocking fee. Unless we specifically arrange a different destination, the return address is 1823 Harlequin Pl, Allen, Texas, 75002, United States.

Repayment and exchange processing

A return is reviewed on arrival and the decision is communicated to you. Once receipt, inspection and approval are complete, repayment goes to the original payment method within 10 business days. Allow for any further time your bank or provider takes to display the credit. Exchanges can be arranged with our team subject to replacement availability.

Trying to stop or change an order

For a cancellation or correction, reach us promptly while the order is still awaiting shipment. Fulfilment may already be in progress, so a successful change is not guaranteed. After dispatch, the return arrangements apply without limiting any mandatory consumer protections.

Get in touch with our store

RYZE Superfoods
For customer correspondence, use Support@balancedroastmushroomcoffee.shop or call 806-644-2930.
Our physical location, also used for agreed returns unless otherwise arranged, is 1823 Harlequin Pl, Allen, Texas, 75002, United States.